How to contact us effectively
To speed up support, please include when possible:
- Your MesRecus account email / username
- Device and OS (e.g. iPhone, iOS 18)
- App version (if known)
- A short description of the issue and screenshots if useful
Common topics
- Sign-in and access codes
- Receipt scanning / OCR
- Sharing with an accountant
- Document export
- Billing and trial
- Account or data deletion
Frequently asked questions
How do I sign in to the mobile app?
Open Mes Recus, enter the identifier linked to your account (often a username provided by your administrator, or your email), then follow on-screen instructions (email verification code when applicable).
I did not receive my login code
Check spam/junk. Wait a few minutes, then request a new code. If it still fails, email support@mesrecus.ca with the identifier you used.
How does my accountant access my documents?
From the MesRecus.ca web account, an administrator can grant accountant access. Accountants sign in with their own credentials and only see authorized documents.
How do I request account deletion?
Email privacy@mesrecus.ca or support@mesrecus.ca from the address linked to your account. See also our privacy policy.
Why does the app need camera access?
The camera is used only to photograph receipts and invoices for scanning. Photos are not used for any other purpose.